Privacy Policy — Your Data, Handled with Care

When you register an account on the bingoplus ph platform, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required under Philippine regulations. We also collect account activity data such as login timestamps, device type, IP address, and transaction history so we can monitor for security issues and ensure fair play. When you make a deposit or withdrawal, your payment details — such as your e-wallet account reference or bank account number — are processed through our secure payment partners and are not stored in full on our servers. We may also collect information you provide voluntarily, such as when you contact our support team or respond to a survey. Cookies and similar tracking technologies are used to remember your preferences, maintain your session, and help us understand how players navigate the platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how some features of the platform work.

The personal data we collect is used primarily to operate and improve the bingoplus ph platform and to fulfil our legal obligations as a licensed online gaming operator serving players in the Philippines. We use your identity and contact information to verify your account, process transactions, send important account notifications, and respond to support requests. Your activity data helps us detect and prevent fraud, money laundering, and other prohibited conduct — this is both a legal requirement and a core part of keeping the platform safe for all players. We may use aggregated, anonymised data to analyse platform performance, improve game offerings, and develop new features; this data cannot be used to identify you individually. Where you have opted in to marketing communications, we may send you information about promotions and platform updates — you can withdraw this consent at any time through your account settings. We do not use your data to make automated decisions that have a significant legal or similarly serious effect on you without human review. All data processing activities are carried out in accordance with applicable Philippine data protection law.

bingoplus ph does not sell your personal data to third parties for their own marketing or commercial purposes — this is a firm commitment we make to every player on our platform. We do, however, share certain data with trusted service providers who help us operate the platform, including payment processors, identity verification partners, fraud detection services, and cloud infrastructure providers. These partners are contractually required to handle your data securely and only for the specific purposes we have authorised. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so — for example, in connection with anti-money laundering obligations or a valid legal order. If bingoplus ph is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, but you will be notified in advance and your rights will be protected. We do not share your data with other players or make your account details publicly visible in any way. Any third-party links that may appear on the platform lead to separate services with their own privacy policies, and we are not responsible for how those services handle your data.

We retain your personal data for as long as your account is active and for a period after closure as required by Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years following account closure to comply with anti-money laundering and gaming regulations. Data that is no longer needed for legal or operational purposes is securely deleted or anonymised so it can no longer be linked back to you. If you request account closure, we will begin the process of removing or anonymising your data in accordance with our retention schedule, though some records must be kept for the legally mandated period regardless of your request. We review our data retention practices regularly to ensure we are not holding information longer than necessary. Backup copies of data may persist in secure storage for a short period after deletion from live systems as part of our disaster recovery processes. If you have questions about how long a specific type of data is held, you can contact our support team for clarification.

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or incomplete, and to request deletion of data that is no longer necessary for the purposes it was collected — subject to our legal retention obligations. You also have the right to object to certain types of processing, to withdraw consent for marketing communications at any time, and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe. We may need to verify your identity before processing a data request to ensure we are not disclosing information to the wrong person. There is no charge for making a data access or correction request in most circumstances. We are committed to handling all data rights requests fairly, promptly, and in full compliance with applicable law.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, and sensitive account data is stored using strong encryption at rest. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such access is logged and monitored. We conduct regular security assessments and work with specialist partners to identify and address potential vulnerabilities in our systems. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authorities as required by law, without undue delay. You also play an important role in keeping your account secure — we strongly recommend using a unique, strong password and enabling any additional security features available in your account settings. If you suspect that your account has been compromised, please contact our support team immediately so we can take protective action.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players through the platform or by email. We encourage you to review this page periodically so you are always aware of how your data is being handled. Your continued use of the bingoplus ph platform after any update constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact our support team to discuss your options. Previous versions of this policy are not retained for public access — the version currently published on this page is the one that applies to your account. For any questions about this policy or our data practices, the FAQ page is a helpful starting point.